RETURN AND REFUND POLICY
- GACIRON provides professional lighting and services to each customer. Before sending to customers, each product undergoes rigorous testing.
- If any customers still receive the malfunctioning product, we feel sorry and encourage you to contact our customer service：[email protected]
- Our service team will provide every customer with timely service. Usually, we will give you response in 24 hours(working day Mon-Fri) to help you deal with issue and initiate the refund/return process.
Applicability of returns and refunds
- The customer has the right to initiate a refund within 24 hours after placing the order
- Customers can choose to return defective products caused by defective hardware, software failures and factory defects during the product warranty period. For detailed warranty policy, please refer to our warranty page.
How to return or refund? How long can I get refunds and returns?
- If you are in the situation within 24 hours after placing the order, please contact our email to [email protected], we will assist you to successfully handle the refund within 24 hours (working day Mon-Fri) and successfully returned the money to your account.
situation 1: The lamp holder has been used for more than one year, and the product is returned due to the problem of the product itself.
- Option 1: The user bears the shipping cost for the round-trip shipping, and we renew it free
- Option 2: The user only bears the shipping cost, we are responsible for the repair and bear the return cost
situation 2: The lamp holder has been used for less than one year, and the product is returned due to the problem of the product itself.
- Solution: The user bears the shipping fee, and we renew it for free and bear the return fee.