Shipping fee: Free Shipping Fee
- You can query in the tracking interface of the 17 Track website（https://www.17track.net）, or check in the order interface at any time. After placing an order, we will update the logistics number in 72 hours (except holidays).
What countries do you ship to?
- We can ship worldwide (except Ukraine), and our customer service will contact you promptly if we encounter special circumstances that prevent delivery.
Order processing time？
- Orders received before 23:00 PM (Pacific time) will be processed within 48 hours, and those received after 23:00 PM (Pacific time) will be processed on the next working day.
- Parcel usually arrived within 7-22 days affected by local policies. For some areas, affected by local policy, the shipping time could be delayed. We will follow the latest logistics information in time for you.
Potential service disruption？
- In case of uncontrollable factors, such as natural disasters and epidemic situations, logistics will be delayed. We will contact customers regarding the delay issue.
- In most cases, we will choose DHL, UPS, Singapore Post these transportation companies for delivery. The choice of transportation companies may be different for different geographical locations.
I ordered more than one item. Will they all be delivered at the same time?
- We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
- Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
- Please contact customer support at firstname.lastname@example.org.