Product General Questions
How to maximize the life of your Li-ion battery pack?
1. Charge your battery pack after every use. Do not allow to become fully discharged.
2. Do not leave on the charger for more than 24 hours. (The protection circuit will cut off the charge but a small amount of current still leaks through.)
3. Do not attempt to fast charge your battery pack.
4. Avoid excessive heat. (Leaving it on the dash of your car on a hot summer day will shorten it's life)
5. The best conditions for long term storage (over the summer) are in a cool place and with a 50% charge. (A full charge puts more strain on the cells) You can even store the pack in a zip-lock in the refrigerator if you have the space. If stored for more than 3 or 4 months you should check the charge state and top up if necessary.
6. Do not allow your battery to be short-circuited. If the wire becomes damaged, repair before use. All our battery packs have an internal circuit breaker that will shut the battery off if a short occurs. The breaker is reset by attaching the battery to the charger.
7. A battery that has been over charged or discharged can become unstable and result in high temperatures or even fire. For extra safety when charging the battery-pack, remove from the bike, and place in a fire proof container. Always charge in an isolated area, away from other flammable materials. For instance a wooden work bench, carpet etc.
8. Another safety issue is cold temperature charging. Li-ion batteries cannot be charged when they are below 0 degrees Celsius, 32 degrees Fahrenheit. Although the packs appear to be charging normally, plating of metallic lithium occurs on the anode while on a sub-freezing charge. The plating is permanent and cannot be removed. If done repeatedly, such damage can compromise the safety of the pack.
9. The battery will become more vulnerable to failure if subjected to impact, crush or high rate charging.
2. Do not leave on the charger for more than 24 hours. (The protection circuit will cut off the charge but a small amount of current still leaks through.)
3. Do not attempt to fast charge your battery pack.
4. Avoid excessive heat. (Leaving it on the dash of your car on a hot summer day will shorten it's life)
5. The best conditions for long term storage (over the summer) are in a cool place and with a 50% charge. (A full charge puts more strain on the cells) You can even store the pack in a zip-lock in the refrigerator if you have the space. If stored for more than 3 or 4 months you should check the charge state and top up if necessary.
6. Do not allow your battery to be short-circuited. If the wire becomes damaged, repair before use. All our battery packs have an internal circuit breaker that will shut the battery off if a short occurs. The breaker is reset by attaching the battery to the charger.
7. A battery that has been over charged or discharged can become unstable and result in high temperatures or even fire. For extra safety when charging the battery-pack, remove from the bike, and place in a fire proof container. Always charge in an isolated area, away from other flammable materials. For instance a wooden work bench, carpet etc.
8. Another safety issue is cold temperature charging. Li-ion batteries cannot be charged when they are below 0 degrees Celsius, 32 degrees Fahrenheit. Although the packs appear to be charging normally, plating of metallic lithium occurs on the anode while on a sub-freezing charge. The plating is permanent and cannot be removed. If done repeatedly, such damage can compromise the safety of the pack.
9. The battery will become more vulnerable to failure if subjected to impact, crush or high rate charging.
How to Dispose of Batteries?
Batteries are considered hazardous waste in California when they are discarded. This includes AAA, AA, C, D, button cell, 9-volt, and all other batteries, both rechargeable and single-use. All batteries must be recycled or taken to a household hazardous waste disposal facility, a universal waste handler (e.g., storage facility or broker), or an authorized recycling facility.
Can the front light/tail light be charged while in use?
For all front lights: It's not advisable to charge the lights with a mobile power source during regular use, as it may damage the battery and shorten its lifespan. However, it can be used in emergencies. (Note: Riding with the lights completely without power is not recommended.)
Battery and Bike Light Storage Guide
Steps
1. Clean your light. Over the years we've found that a dry tooth brush is the best way to get rid of any mud or debris, Joe our repair man swears by them! Please don't be tempted to jet wash your light, although waterproof to IP67 this is surely a step too far and really not necessary. A quick rub down with a damp cloth and then a thorough dry with one of those lovely microfibre cloths will do the job perfectly! If you do still have one of the older style batteries with a bag, it's a good idea at this point to check it for wear and tear and replace if necessary. Remember a damp battery bag is bound to rot over the summer and will not do the battery terminals any good at all.
2. Fully charge the battery. Lithium ion batteries need to trickle out a small amount of charge at all times (even when not in use). If your battery is left empty or with very little charge for any length of time it will enter a state of deep discharge and you will not be able to recharge it next season. If you are thinking of leaving the battery unused from now until the Autumn, We would seriously suggest diarising to recharge your battery every month or so to keep it in tip top condition. It will not last for 6 months without charge.
3. Disconnect the battery from the lighthead. Check the cables for wear and tear, make sure they are free from mud and are perfectly dry. If you leave the battery connected to the lighthead you may find it impossible to recharge. Disconnect it now!!!
4. Store the lightset in a cool place. It is important to store your lightset in a cool, dry place whilst it is not in use, preferably inside the original packaging so it is properly protected. Temperature is the single most important step for prologing the life of your battery and therefore your lightset. The cooler the better, in fact the fridge is ideal, one word of warning your shed may be freezing in the winter but often they're a sun trap in the summer! Never allow your battery to freeze - it will render it useless.
1. Clean your light. Over the years we've found that a dry tooth brush is the best way to get rid of any mud or debris, Joe our repair man swears by them! Please don't be tempted to jet wash your light, although waterproof to IP67 this is surely a step too far and really not necessary. A quick rub down with a damp cloth and then a thorough dry with one of those lovely microfibre cloths will do the job perfectly! If you do still have one of the older style batteries with a bag, it's a good idea at this point to check it for wear and tear and replace if necessary. Remember a damp battery bag is bound to rot over the summer and will not do the battery terminals any good at all.
2. Fully charge the battery. Lithium ion batteries need to trickle out a small amount of charge at all times (even when not in use). If your battery is left empty or with very little charge for any length of time it will enter a state of deep discharge and you will not be able to recharge it next season. If you are thinking of leaving the battery unused from now until the Autumn, We would seriously suggest diarising to recharge your battery every month or so to keep it in tip top condition. It will not last for 6 months without charge.
3. Disconnect the battery from the lighthead. Check the cables for wear and tear, make sure they are free from mud and are perfectly dry. If you leave the battery connected to the lighthead you may find it impossible to recharge. Disconnect it now!!!
4. Store the lightset in a cool place. It is important to store your lightset in a cool, dry place whilst it is not in use, preferably inside the original packaging so it is properly protected. Temperature is the single most important step for prologing the life of your battery and therefore your lightset. The cooler the better, in fact the fridge is ideal, one word of warning your shed may be freezing in the winter but often they're a sun trap in the summer! Never allow your battery to freeze - it will render it useless.
After-Sales Service
How to return a product
To return a product, please email our customer support team at service@gaciron.com with your order number, reason for return, and photos/videos of the issue. Our service team will provide timely assistance, typically responding within 24 hours (Monday to Friday) to resolve your issue.
How to Handle Warranty Period Products
Please keep your proof of purchase in a safe place. Proof of purchase is required for all warranty claims. Please contact the retailer from whom you purchased the product to initiate warranty claims. If your warranty claim is justified, delivery of a replacement product is limited to current models and inventory.
Feedback Collection
Please email service@gaciron.com to provide feedback on the issues you encountered.
Discount
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Do you provide team discounts?
Yes! Your team members can get a 20% discount. Send your social media accounts to our email at service@gaciron.com, and we will evaluate whether your account meets the requirements and notify you of the results within 1-2 days.
How many times can I use the discount code?
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